racing teams facilitation.

the goal

objective

Give Yamaha Racing teams an autonomous, customer-driven way to order spare parts — ensuring the quickest and most efficient supply when preparing for a race.

my part

what i did

• ✺Needs evaluation — evaluated the wants and needs of the racing teams when it comes to spare parts supply upon race preparation.
• ✺Communication systems — designed customer support ticketing systems, communication processes and standards, establishing a hierarchy of enquiry for information sharing.
• ✺Ordering system — integrated a customer-driven ordering system allowing autonomous operation for the racing teams.
• ✺Onboarding & support — assisted all Yamaha race teams with onboarding — tools, user manuals, training and ongoing support.